"Almost every time he analyzes a group, Waber discovers that the super-connector — the crucial person who routes news among team members — isn't the manager. 'The manager is almost always peripheral,' Waber says. 'It's some random guy.' And that person is usually overworked and overstressed. He isn't given enough support to fulfill his role, because nobody in the firm knows he's doing it in the first place. If you study the org chart, the higher-ups are in control. But if you study reality, those same managers barely know what's going on."This is so true it hurts, and echoes my experience. Alas.
20 hours ago